【www.guakaob.com--高三】
吉林市普通中学2015—2016学年度高中毕业班第四次调研测试
理科综合能力测试
注意：本试卷分第Ⅰ卷（选择题）和第Ⅱ卷（非选择题）两部分，满分300分，考试时间150分钟。 可能用到的相对原子量：H-1 C-12 N-14 O-16 Si-28 S-32 Li-7 Fe-56 Ba-137
第I卷（共126分）
一、选择题：本题包括13个小题，每小题6分，每小题只有一个选项符合题意。
1．下列关于细胞结构和功能的说法，错误的是
A．植物细胞的“生命系统的边界”是细胞膜
B．DNA和RNA都能携带遗传信息
C．细胞核是mRNA合成的主要场所
D．合成固醇类激素的分泌细胞，内质网一般不发达
2. 下图是细胞中糖类合成与分解过程示意图。下列叙述正确的是
A．过程①只在线粒体中进行，过程②只在叶绿体中进行
B．过程①产生的能量有一部分储存在ATP中
C．过程②中，H2O中的氧全部转化到 (CH2O) 中
D．过程①和②中产生的 [ H ] 是同一种物质
3. c-myc蛋白能调控细胞的增殖和分化。该物质在正常细胞中很不稳定，合成后很快就被降解，而
在癌细胞中稳定性显著提高。研究者用分化诱导剂(PA)处理某种癌细胞，并检测c-myc基因的表达情况，结果如右图。以下相关叙述不正确的是
A．PA诱导剂抑制c-myc基因的表达
B．c-myc蛋白能促进细胞的增殖
C．PA诱导剂可以抑制癌细胞的增殖
D．c-myc基因表达增强抑制细胞癌变
4．下列关于种群的相关叙述，正确的是
A．种群最基本的数量特征是出生率和死亡率
B．样方法取样时应根据地段的形状确定取样方法
C．“S”型曲线中，种群数量达到环境容纳量的一半时适于害虫种群的防治
D．基因突变产生新的等位基因，就一定使种群的基因频率发生定向改变
5. 某研究小组对“探索生长素类似物促进插条生根的最适浓度”进行实验，不正确的是
A. 正式实验前要先做预实验，预实验需要设置空白对照
B. 取生长状况相同的一年生月季枝条分成多个实验组，每组多根枝条
C．用生长素类似物浸泡处理枝条时，最好在遮阴条件下进行
D．不同浓度的2,4－D对同种植物生根结果的影响一定不同
6. 有关基因的表达的叙述，正确的是
A. 起始密码子是转录的起始位点
B．在DNA复制过程中要遵循碱基互补配对原则，而翻译则不遵循
C．基因可以通过控制蛋白质的结构直接控制生物的性状
D．通常一个mRNA上只能连接一个核糖体，进行一条肽链的合成
7．化学与生活密切相关，能使我们的生活更加美好，下列说法正确的是
A. 食用蛋白质可以为人体提供氨基酸
8. 下列说法正确的是
A. 光伏发电是将化学能转化为电能
B. 钢铁吸氧腐蚀正极的电极反应式是O2＋4e—＋2H2O＝4OH—
C. 通过电解NaCl水溶液的方法生产金属钠
D. 铅蓄电池的负极材料是Pb，正极材料是PbSO4
9. 下列反应能使有机物官能团数目增加的是
A. 乙烯与HBr发生加成反应 B. 苯发生硝化反应
C. 乙烯合成聚乙烯 D. 乙醇催化氧化生成乙醛
10. 短周期元素X、Y、Z、W在周期表中的位置如图所示，其中Y所处的周期数和族序数相等，下
列判断错误的是
A. 最简单气态氢化物的热稳定性：X＞Z
B. 最高价氧化物对应水化物的酸性：Z＜W
C. 原子半径：Y＞Z＞X
D. 含Y的盐溶液一定呈酸性
11. 设NA为阿伏加德罗常数的值。下列说法正确的是
A．3.0g乙酸与甲酸甲酯的混合物中含有氧原子数目为0.2NA
B．苯与液溴反应生成1mol溴苯分子，消耗0.5NA 个Br2
C．常温常压下，等质量的N2H4和CH3OH含有相同数目的原子
D．6g SiO2 晶体中含有0.2NA 个Si—O键
12. 有物质的量浓度均为0.1mol·L—1的 ①NH4Cl溶液，②NaCl溶液，③HCl溶液各20mL，下列说
法错误的是
A. 三种溶液中c(Cl—)的关系是①＝②＝③
B. 若将三种溶液稀释相同的倍数，pH变化最小的是② ．．
C. 三种溶液中由水电离出的c(H+)的关系是①＜②＜③
D. 若向三种溶液中分别加入20mL 0.1mol·L—1的NaOH溶液后，pH最小的是③
B．加碘盐中的碘是I2 D. 发酵粉中的小苏打是Na2CO3 C. 袋装食品里放置的小袋硅胶是抗氧化剂
二、选择题：本题共8题，每小题6分。在每小题给出的四个选项中，第14—18题只有一项符合题
目要求，第19—21题有多项符合题目要求。全部选对的得6分，选对但不全的得3分，有选错的得0分。
14．如图所示，斜面固定在水平面上，斜面上一个质量为m的物块在沿斜面向下的拉力F1作用下匀
速下滑，在下滑过程中的某时刻在物块上再施加一个竖直向上的恒力F2，且F2＜mg。则加F2之后较短的一段时间内物块的运动状态是
A．仍匀速下滑
B．匀加速下滑
D．上述情况都有可能 C．匀减速下滑 的作用15．质量分别为2m和m的A、B两物体分别在水平恒力F1和F2
说法正确的是
A. F1和F2大小相等
B. F1和F2对A、B做功之比为2∶1
C. A、B所受摩擦力大小相等
D. 全过程中摩擦力对A、B做功之比为1∶2 下沿水平面运动，撤去F1、F2后受摩擦力的作用减速到停止，其vt图像如图所示，则下列
16．在星球表面发射探测器，当发射速度为v时，探测器可绕星球表面做匀速圆周运动；当发射速
时，可摆脱星球引力束缚脱离该星球，已知地球、火星两星球的质量比约为10∶1，半径比约为2∶1，下列说法正确的有
A．探测器在地球表面受到的引力比在火星表面的小
B．探测器在地球表面做匀速圆周运动的周期比在火星表面的小
C．探测器脱离地球所需要的发射速度比脱离火星的发射速度小
D．探测器脱离星球的过程中引力势能逐渐变小
17．轻绳一端通过光滑的定滑轮与物块P连接，另一端与套在光滑竖直杆上的圆环Q连接，Q从静
止释放后，上升一定距离到达与定滑轮等高处，在此过
A．物块P始终处于失重状态
B．任意时刻P、Q两物体的速度大小都满足vPvQ
C．圆环Q上升到与滑轮等高时，它的机械能最大【吉林省吉林市普通中学2016届高三第四次调研测试英语试题.】
D．圆环Q上升到与滑轮等高时，它的动能最大
18．理想变压器原线圈接在电压为u=U0sinωt的交流电源
程中
上，在变压器
副线圈中分别安装有甲、乙两个插座，导线电阻为2R，如图所示。插座不接用电器时小灯泡正常发光。若将某一用电器接在甲或乙插座上，不计电流表内阻的影响。下列说法正确的是
A．若接在甲上，电流表示数变大，灯变亮
B．若接在甲上，电流表示数变小，灯变暗
C．若接在乙上，电流表示数变大，灯变亮
D．若接在乙上，电流表示数变大，灯变暗
19．已知两个正点电荷A、B 的电量关系为QB2QA，M和N为某一固定负点电荷C的电场中的
两点，电势分别为M，N（选取无穷远处为零势点）。现将A、B两电荷分别从无穷远处移到M、
N点，电场力做的功相同；若将这两电荷互换位置后，A、B的电势能分别为EPA和EPB(忽略电荷A、B对点电荷C的电场分布影响）。则有
A．EPA＜EPB B．EPA＞EPB C．MN D．MN
20．磁流体发电机，又叫等离子体发电机，下图中的燃烧室在3000K的高温下将气体全部电离为电
子与正离子，即高温等离子体。高温等离子体经喷管提速后以1000m/s进入矩形发电通道，发电通道有垂直于喷射速度方向的匀强磁场，磁感应强度为6T。等离子体发生偏转，在两极间形成电势差。已知发电通道长
a=50cm，宽b=20cm，高d=20cm。
体的电阻率=2Ω•m。则以下判
确的是
A．发电机的电动势为1200V
B．因不知道高速等离子体为几价
发电机的电动势不能确定
C．当外接电阻为8Ω时，发电机效率最高
D．当外接电阻为4Ω时，发电机输出功率最大
21．如图所示，边长为L、总电阻为R的均匀正方形线框abcd放置在光滑水平桌面上，其cd边右
侧紧邻两个磁感应强度为B、宽度为L、方向相反的有
场。现使线框以速度v0匀速通过磁场区域，从开始进入，
开磁场的过程中，下列图线能定性反映线框中的感应电流
针方向为正）和a、b两点间的电势差随时间变化关系的
A B C D 界匀强磁到完全离（以逆时是 离子，故等离子断中正
第Ⅱ卷 ( 共174分 )
三、非选择题：包括必考题和选考题两部分。第22题～第32题为必考题，每个试题考生都必须做
答。第33题～第40题为选考题，考生根据要求做答。
(一)必考题（共129分）
22．(4分)(1)某同学在“探究平抛运动的规律”的实验中，
先采用图(甲)所示装置，用小锤打击弹性金属片，金属
片把球A沿水平方向弹出，同时B球被松开，自由下
落，观察到两球同时落地。改变高度和小捶打击的力
度，两球仍然同时落地，这说明___________。
(2)接着，他又用图(乙)所示装置做实验，两个相同的弧形
轨道M、N，分别用于发射小铁球P、Q，其中M的末端是水平的， N的末端与光滑的水平板相切；两轨道上端分别装有电磁铁C、D，调节电磁铁C、D的高度，使AC=BD，从而保证小球P、Q在轨道出口处的水平初速度v0相等．现将小球P、Q分别吸在电磁铁C、D上，然后切断电源，使两小球能以相同的初速度v0同时分别从轨道M、N的下端射出．实验可观察到的现象应该是_____________，仅将弧形轨道M整体上移(AC距离保持不变)，重复上述实验，仍能观察到相同的现象，这说明____________________。
23.（11分）
（1）（4分）用螺旋测微器测量某导线直径，如图甲所示，读数为 mm；用游标为20分度
的卡尺测量其长度，如图乙所示，读数为 mm；
（2）（7分）实验室有一破损的双量程电压表，两量程分别是3V和15V，其内部电路如图所示，因
电压表的表头G已烧坏，无法知道其电学特性，但两个精密电阻R1、R2完好，测得R1=2.9kΩ，R2=14.9kΩ。现有两个表头，外形都与原表头G相同，已知表头G1的满偏电流为1mA，内阻为50Ω；表头G2的满偏电流0.5mA，内阻为200Ω，
三个精密定值电阻r1=50Ω，r2=100Ω，r3=150Ω。若又有保留
回答R1、R2的情况下，对电压表进行修复，根据所给条件
下列问题：
①原表头G满偏电流I=________ mA，内阻
r=_________Ω
②在虚线框中画出修复后双量程电压表的电路（标识出
所选用的相应器材符号）
③某学习小组利用修复的电压表，再加上可以使用的以
下器材：测量一未知电阻Rx的阻值，电流表A量程0～
5mA，内阻未知；最大阻值约为100Ω的滑动变阻器；电
吉林市普通中学2015—2016学年度高中毕业班第四次调研测试英
分。考试时间120分钟。 语 本试卷分第I卷（选择题）和第II卷（非选择题）。第I卷1至10页，第II卷10至12页。共150
注意事项：请按照题号顺序在答题纸上各题目的答题区域内作答，超出答题区域书写的答案无效；在草稿纸、试题卷上答题无效。
第I卷
第一部分：听力（共两节, 满分30分）
第一节（共5小题；每小题1.5分, 满分7.5分）
听下面5段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. When will Daniel meet Professor King?
A. At 7:30 p.m. B. At 8:00 p.m. C. At 8:30 p.m.
2. What does the man think of Jack?
A. Strange. B. Indifferent. C. Patient.
3. What will the speakers probably do tomorrow?
A. To stay at home.
B. To go to hospital.
C. To go to the Military Museum.
4. Where does this conversation most probably take place?
A. In a library. B. Outside a bookstore. C. On an art show.
5. What does the woman mean?
A. The man cheated in the test.
B. The man was late for the test.
C. The man can’t change his answer now.
第二节 (共15小题;每小题1.5分, 满分22.5分)
听下面5段对话或独白。每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题给出5秒钟的作答时间。每段对话或独白读两遍。
听第6段材料，回答第6、7题。
6. Where does the woman work now?
A. In America. B. In Japan. C. In Italy.
7. When does the woman usually read newspapers?
A. In the morning. B. During the day. C.In the evening.
听第7段材料，回答第8、9题。
8. How does the man learn to play the violin?
A. By taking some lessons.
B. By talking with others.
C. By learning online.
9. What’s the relationship between the speakers?
A. Friends.
B. Assistant and customer.
C. Interviewer and interviewee.
听第8段材料，回答第10至12题。
10. What troubles the woman recently?
A. She can’t find a suitable job.
B. She can’t decide whether to study or work.
C. She doesn’t have time to have fun.
11. What does the man advise the woman to learn?
A. Law. B. Medical science. C. Management.
12. What do the woman’s parents expect her to do?
A. To go to university.
B. To get a job at once.
C. To think about her future.
听第9段材料，回答第13至16题。
13. Why did the man miss the film?
A. He went to the airport.
B. He went to see another film.
C. He read the newspaper.
14. What does the woman think of the plot of the film?
A. Exciting. B. Too long. C. Difficult to understand.
15. How long did the woman spend seeing the film last night?
A. 180 minutes. B. 150 minutes. C. 120 minutes.
16. What can we know about the film?
A. It has won some awards.
B. The man read the comments about it.
C. There are not many advertisements in it.
听第10段材料，回答第17至20题。
17. What do we know about overweight animals?
A. They are more likely to have shorter lives.
B. They are more likely to have fixed routines.
C. They are more likely to get more care form the owner.
18. How should you help a parrot exercise according to the speaker?
A. By getting to know its routine.
B. By letting it spend time out of the cage.
C. By researching more information about it.
19. Why should you take your pets to the vet regularly?
A. To make sure they are healthy.
B. To avoid them becoming too fat.
C. To help them stretch their muscles.
20. What is the speaker talking about?
A. The tips on choosing pets.
B. The tips on training pets.
C. The tips on taking care of pets.
第二部分：阅读理解 （共两节，满分40分）
第一节（共15小题；每小题2分，满分30分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
A
Write a winning story!
You could win ₤1,000 in this year’s Fiction Prize and have your story printed in Keep Writing magazine. Ten other lucky people will win a cheque for ₤100.
Once again, we need people who can write good stories. The judges, including Mary Little John, the novelist, Michael Brown, the television reporter, and Susan Hitchins, the editor of Keep Writing, are looking for interesting and original stories. You can write down about whatever you want but here’s some advice to
start your thinking:
Write about what you know
Love, family, problems with friends — these were the main subjects of the stories. However, you need to turn ordinary situations into something interesting that people will want to read about. Make the reader want to continue reading by writing about ordinary things in a new and surprising way.
Get your facts right
It’s no good giving a description of a town or explaining how a jet engine works if you get it wrong. So avoid writing anything unless you’re certain about it.
Hold the reader’s attention
Make the beginning interesting and the ending a surprise. There is nothing worse than a poor ending. Develop the story carefully and try to think of something unusual happening at the end.
Think about the characters
Try to bring the people in your story alive for the reader by using well-chosen words to make them seem real.
Your story must be your own work, between 2,000 and 2,5000 words and typed. Even if you’re in danger of missing the closing date, we are unable to accept stories by fax or email. You must include the application form with your story.
You should not have had any fiction printed in any magazine or book in this country — a change in the rules by popular request — and the story must not have happened in print or in recorded form, for example on radio or TV, anywhere in the world.
Your fee of ₤5 will go to the Writers’ Association. Make your cheque payable to Keep Writing and send it with the application form and your story to:
Keep Writing
75 Broad Street Birmingham
B12 4TG
The closing date is 30 May and we will inform the winner within one month of this date. Please note that if you win, you must agree to have your story printed in our magazine.
21. What does Michael Brown do?
A. A football judge.
B. A novelist. D. An editor. C. A television reporter.
22. How should writers deal with ordinary situations while writing?
A. They should make them appealing to readers.
B. They should change some facts to make them interesting.
C. They should write special and new things.
D. They should make up a surprising beginning and an interesting ending.
23. Which of the following is TRUE according to the passage?
A. Late stories can be faxed if necessary.
B. Entry needs no fee.
C. Winners can have their stories printed in other magazines.
D. The list of winners will be released before the end of June.
24. What is the purpose of this passage?
A. To introduce Keep Writing magazines.
B. To attract people to take part in the Fiction Prize.
C. To raise money for story lovers.
D. To give some advice for writing good stories.
B
There were once two brothers who lived on the 80th level. On coming home one day, they realized that the lift wasn’t working and that the only choice was the stairway.
By the time they reached the 20th floor, they were breathing quickly and tired, so they decided to abandon their bags and come back for them the next day. When they struggled to the 40th floor, the younger brother started to complain and both of them began to quarrel all the way to the 60th floor. They then realized that they had only 20 more floors to climb, and decided to stop quarreling and continued climbing in peace. They silently climbed on and arrived home at last. Both of them stood calmly in front of the door. After a short rest, they suddenly realized that the key was in their bags which were left on the 20th floor.
This story is a reflection of our lives. Many of us live under the high expectations of our parents, teachers, and friends. We seldom get to the things we really like and love and we are under so much pressure and stress that by the age of 20, we get tired and decide to lighten the load.
Being free of the pressure and stress, we work enthusiastically and have high hopes. But by the time we’re 40 years old, we start to lose our dreams. We begin to feel unsatisfied and start to complain and criticize. Reaching 60, we realize that we have little left for complaining any more and we began to walk the final stage in peace and calmness. We think that there is nothing left to disappoint us. Only to realize that we could not rest in peace because we still have unrealized dream — a dream we gave up 60 years ago.
25. What happened to the two brothers that day?
A. They were trapped in the lift.
B. They lost their bags in the lift.
C. They locked their key in the room.
D. They had to climb the stairs home.
26. How did the two men probably feel the moment they stood in front of their
door?
A. Upset. B. Inspired. C. Pleased. D. Anxious.
27. According to the passage, our pressure and stress mainly comes from ________.
A. the expectations of people around us
B. the heavy burden of our social responsibility
C. our great desire for success
D. our anxieties about getting older
28. What is the best title of the passage?
A. Make careful plans, avoid getting into trouble
B. Follow your dreams, and never live with regrets
C. Calm down and live a peaceful life
D. Be free of stress and pressure, enjoy life
C
So you want to draw money from a bank? Do it yourself. Want to fix the Internet connection? Do it yourself. Need a boarding card for your flight? Do it yourself. In theory, companies can save money by replacing human workers with automated self-service systems, while customers gain more choices and get quicker service. Surely the expansion of self-service into more and more areas is to be welcomed?
Not necessarily. When it is done well, self-service can do good to both companies and customers. But
when done badly — who has not found themselves trapped in a series of endless touch—tone menus? In areas where self-service is only just started, this is less of a problem: angry customers can after all, always take their business elsewhere. But if every bank were to prefer self-service systems, As a result, some banks, for example, already promise that their telephone-banking services always offer the choice of talking to a human operator. But in return for human service, many companies will simply charge more.
Another disagreement to self-service is that while it saves companies money, it does not always save their customers’ time. In the best cases, it does, of course: checking yourself in at the airport can be quicker than queuing or making a phone call. But as more and more tasks are on to customers, they may start to hope for the days of old-fashioned service.
All of this suggests that there are limits to how far self-service can be taken. Companies that go too far down the self-service route or to do it incorrectly are likely to find themselves being punished. Instead, a balance between self-service and traditional forms of service is necessary.
29. What advantages does the self-service technology certainly bring?
A. Cutting the cost for the companies. B. Saving money for customers. C. Offering customers extra money. D. Defeating the traditional forms of service.
30. What does the writer mean by saying “customers would no longer be able to express
their discount by voting with their feet”?
A. Customers would be so angry that they kick and damage the machine providing B. Customers would not be able to express their anger at the bank’s service by C. Customers would try their best to persuade the bank to stop self-service. D. Customers would elect some leaders to have a talk with the bank. A. dislikes B. supports D. makes careful judgment on
D
I’ve recently returned from a trip to China where Starbucks signed two historic Memoranda of Understanding to invest (投资) in growing high-quality coffee in Yunnan Province. We’ll be cooperating with the People’s Government of Pu’er City (Yunnan Province) and the Yunnan Academy of Agricultural Sciences. These agreements signal cooperation between Starbucks and China to revolutionize the Chinese coffee market and help local farmers there grow new, high-quality coffees that are sure to be prized throughout the world.
Although we will continue to buy coffees from many countries, this opportunity allows us to help build China’s specialty coffee market. We’ll open another Farmer Support Center, manage a base farm to grow coffee for production. We will also operate wet and dry factories. Between the agriculturists and partners with years of leadership in the coffee industry, we have the experience necessary to be very successful. I am excited about the great opportunity this partnership represents.
But what’s even more rewarding is the opportunity to give back to the farmers in this area. During my self-service. leaving there. 31. From this passage, we can see that the writer__________ the use of self-service. C. thinks highly of
吉林市普通中学2015—2016学年度高中毕业班第四次调研测试英
语
本试卷分第I卷（选择题）和第II卷（非选择题）。第I卷1至10页，第II卷10至12页。共150分。考试时间120分钟。
注意事项：请按照题号顺序在答题纸上各题目的答题区域内作答，超出答题区域书写的答案无效；在草稿纸、试题卷上答题无效。
第I卷
第一部分：听力（共两节, 满分30分）
第一节（共5小题；每小题1.5分, 满分7.5分）
听下面5段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. When will Daniel meet Professor King?
A. At 7:30 p.m. B. At 8:00 p.m. C. At 8:30 p.m.
2. What does the man think of Jack?
A. Strange. B. Indifferent. C. Patient.
3. What will the speakers probably do tomorrow?
A. To stay at home.
B. To go to hospital.
C. To go to the Military Museum.
4. Where does this conversation most probably take place?
A. In a library. B. Outside a bookstore. C. On an art show.
5. What does the woman mean?
A. The man cheated in the test.
B. The man was late for the test.
C. The man can’t change his answer now.
第二节 (共15小题;每小题1.5分, 满分22.5分)
听下面5段对话或独白。每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题给出5秒钟的作答时间。每段对话或独白读两遍。 听第6段材料，回答第6、7题。
6. Where does the woman work now?
A. In America. B. In Japan. C. In Italy.
7. When does the woman usually read newspapers?
A. In the morning. B. During the day. C.In the evening. 听第7段材料，回答第8、9题。
8. How does the man learn to play the violin?
A. By taking some lessons.
B. By talking with others.
C. By learning online.
9. What’s the relationship between the speakers?
A. Friends.
B. Assistant and customer.
C. Interviewer and interviewee.
听第8段材料，回答第10至12题。
10. What troubles the woman recently?
A. She can’t find a suitable job.
B. She can’t decide whether to study or work.
C. She doesn’t have time to have fun.
11. What does the man advise the woman to learn?
A. Law. B. Medical science. C. Management.
12. What do the woman’s parents expect her to do?
A. To go to university.
B. To get a job at once.
C. To think about her future.
听第9段材料，回答第13至16题。
13. Why did the man miss the film?
A. He went to the airport.
B. He went to see another film.
C. He read the newspaper.
14. What does the woman think of the plot of the film?
A. Exciting. B. Too long. C. Difficult to understand.
15. How long did the woman spend seeing the film last night?
A. 180 minutes. B. 150 minutes. C. 120 minutes.
16. What can we know about the film?
A. It has won some awards.
B. The man read the comments about it.
C. There are not many advertisements in it.
听第10段材料，回答第17至20题。
17. What do we know about overweight animals?
A. They are more likely to have shorter lives.
B. They are more likely to have fixed routines.
C. They are more likely to get more care form the owner.
18. How should you help a parrot exercise according to the speaker?
A. By getting to know its routine.
B. By letting it spend time out of the cage.
C. By researching more information about it.
19. Why should you take your pets to the vet regularly?
A. To make sure they are healthy.
B. To avoid them becoming too fat.
C. To help them stretch their muscles.
20. What is the speaker talking about?
A. The tips on choosing pets.
B. The tips on training pets.
C. The tips on taking care of pets.
第二部分：阅读理解 （共两节，满分40分）
第一节（共15小题；每小题2分，满分30分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
A
Write a winning story!
You could win ₤1,000 in this year’s Fiction Prize and have your story printed in Keep Writing magazine. Ten other lucky people will win a cheque for ₤100.【吉林省吉林市普通中学2016届高三第四次调研测试英语试题.】
Once again, we need people who can write good stories. The judges, including Mary Little John, the novelist, Michael Brown, the television reporter, and Susan Hitchins, the editor of Keep Writing, are looking for interesting and original stories. You can write down about whatever you want but here’s some advice to start your thinking:
Write about what you know
Love, family, problems with friends — these were the main subjects of the stories. However, you need to turn ordinary situations into something interesting that people will want to read about. Make the reader want to continue reading by writing about ordinary things in a new and surprising way.
Get your facts right
It’s no good giving a description of a town or explaining how a jet engine works if you get it wrong. So avoid writing anything unless you’re certain about it.
Hold the reader’s attention
Make the beginning interesting and the ending a surprise. There is nothing worse than a poor ending. Develop the story carefully and try to think of something unusual happening at the end.
Think about the characters
Try to bring the people in your story alive for the reader by using well-chosen words to make them seem real.
Your story must be your own work, between 2,000 and 2,5000 words and typed. Even if you’re in danger of missing the closing date, we are unable to accept stories by fax or email. You must include the application form with your story.
You should not have had any fiction printed in any magazine or book in this country — a change in the rules by popular request — and the story must not have happened in print or in recorded form, for example on radio or TV, anywhere in the world.
Your fee of ₤5 will go to the Writers’ Association. Make your cheque payable to Keep Writing and send it with the application form and your story to:
Keep Writing
75 Broad Street Birmingham
B12 4TG
The closing date is 30 May and we will inform the winner within one month of this date. Please note that if you win, you must agree to have your story printed in our magazine.
21. What does Michael Brown do?
A. A football judge.
B. A novelist. D. An editor. C. A television reporter.
22. How should writers deal with ordinary situations while writing?
A. They should make them appealing to readers.
B. They should change some facts to make them interesting.
C. They should write special and new things.
D. They should make up a surprising beginning and an interesting ending.
23. Which of the following is TRUE according to the passage?
A. Late stories can be faxed if necessary.
B. Entry needs no fee.
C. Winners can have their stories printed in other magazines.
D. The list of winners will be released before the end of June.
24. What is the purpose of this passage?
A. To introduce Keep Writing magazines.
B. To attract people to take part in the Fiction Prize.
C. To raise money for story lovers.
D. To give some advice for writing good stories.
B
There were once two brothers who lived on the 80th level. On coming home one day, they realized that the lift wasn’t working and that the only choice was the stairway.
By the time they reached the 20th floor, they were breathing quickly and tired, so they decided to abandon their bags and come back for them the next day. When they struggled to the 40th floor, the younger brother started to complain and both of them began to quarrel all the way to the 60th floor. They then realized that they had only 20 more floors to climb, and decided to stop quarreling and continued climbing in peace. They silently climbed on and arrived home at last. Both of them stood calmly in front of the door. After a short rest, they suddenly realized that the key was in their bags which were left on the 20th floor.
This story is a reflection of our lives. Many of us live under the high expectations of our parents, teachers, and friends. We seldom get to the things we really like and love and we are under so much pressure and stress that by the age of 20, we get tired and decide to lighten the load.
Being free of the pressure and stress, we work enthusiastically and have high hopes. But by the time we’re 40 years old, we start to lose our dreams. We begin to feel unsatisfied and start to complain and criticize. Reaching 60, we realize that we have little left for complaining any more and we began to walk the final stage in peace and calmness. We think that there is nothing left to disappoint us. Only to realize that we could not rest in peace because we still have unrealized dream — a dream we gave up 60 years ago.
25. What happened to the two brothers that day?
A. They were trapped in the lift.
B. They lost their bags in the lift.
C. They locked their key in the room.
D. They had to climb the stairs home.
26. How did the two men probably feel the moment they stood in front of their
door?
A. Upset. B. Inspired. C. Pleased. D. Anxious.
27. According to the passage, our pressure and stress mainly comes from ________.
A. the expectations of people around us
B. the heavy burden of our social responsibility
C. our great desire for success
D. our anxieties about getting older
28. What is the best title of the passage?
A. Make careful plans, avoid getting into trouble
B. Follow your dreams, and never live with regrets
C. Calm down and live a peaceful life
D. Be free of stress and pressure, enjoy life
C
So you want to draw money from a bank? Do it yourself. Want to fix the Internet connection? Do it yourself. Need a boarding card for your flight? Do it yourself. In theory, companies can save money by replacing human workers with automated self-service systems, while customers gain more choices and get quicker service. Surely the expansion of self-service into more and more areas is to be welcomed?
Not necessarily. When it is done well, self-service can do good to both companies and customers. But when done badly — who has not found themselves trapped in a series of endless touch—tone menus? In areas where self-service is only just started, this is less of a problem: angry customers can after all, always take their business elsewhere. But if every their telephone-banking services always offer the choice of talking to a human operator. But in return for human service, many companies will simply charge more.
Another disagreement to self-service is that while it saves companies money, it does not always save their customers’ time. In the best cases, it does, of course: checking yourself in at the airport can be quicker than queuing or making a phone call. But as more and more tasks are on to customers, they may start to hope for the days of old-fashioned service.
All of this suggests that there are limits to how far self-service can be taken. Companies that go too far down the self-service route or to do it incorrectly are likely to find themselves being punished. Instead, a balance between self-service and traditional forms of service is necessary.
29. What advantages does the self-service technology certainly bring?
A. Cutting the cost for the companies. B. Saving money for customers. C. Offering customers extra money. D. Defeating the traditional forms of service.
30. What does the writer mean by saying “customers would no longer be able to express their discount by voting with their feet”?
A. Customers would be so angry that they kick and damage the machine providing B. Customers would not be able to express their anger at the bank’s service by self-service. leaving there.
吉林市普通中学2015—2016学年度高中毕业班第四次调研测试
英 语
本试卷分第I卷（选择题）和第II卷（非选择题）。第I卷1至10页，第II卷10至12页。共150分。考试时间120分钟。
注意事项：请按照题号顺序在答题纸上各题目的答题区域内作答，超出答题区域书写的答案无效；在草稿纸、试题卷上答题无效。
第I卷
第一部分：听力（共两节, 满分30分）
第一节（共5小题；每小题1.5分, 满分7.5分）
听下面5段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. When will Daniel meet Professor King?
A. At 7:30 p.m. B. At 8:00 p.m. C. At 8:30 p.m.
2. What does the man think of Jack?
A. Strange. B. Indifferent. C. Patient.
3. What will the speakers probably do tomorrow?
A. To stay at home.
B. To go to hospital.
C. To go to the Military Museum.
4. Where does this conversation most probably take place?
A. In a library. B. Outside a bookstore. C. On an art show.
5. What does the woman mean?
A. The man cheated in the test.
B. The man was late for the test.
C. The man can’t change his answer now.
第二节 (共15小题;每小题1.5分, 满分22.5分)
听下面5段对话或独白。每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题给出5秒钟的作答时间。每段对话或独白读两遍。
听第6段材料，回答第6、7题。
6. Where does the woman work now?
A. In America. B. In Japan. C. In Italy.
7. When does the woman usually read newspapers?
A. In the morning. B. During the day. C.In the evening. 听第7段材料，回答第8、9题。
8. How does the man learn to play the violin?
A. By taking some lessons.
B. By talking with others.
C. By learning online.
9. What’s the relationship between the speakers?
A. Friends.
B. Assistant and customer.
C. Interviewer and interviewee.
听第8段材料，回答第10至12题。
10. What troubles the woman recently?
A. She can’t find a suitable job.
B. She can’t decide whether to study or work.
C. She doesn’t have time to have fun.
11. What does the man advise the woman to learn?
A. Law. B. Medical science. C. Management.
12. What do the woman’s parents expect her to do?
A. To go to university.
B. To get a job at once.
C. To think about her future.
听第9段材料，回答第13至16题。
13. Why did the man miss the film?
A. He went to the airport.
B. He went to see another film.
C. He read the newspaper.
14. What does the woman think of the plot of the film?
A. Exciting. B. Too long. C. Difficult to understand.
15. How long did the woman spend seeing the film last night?
A. 180 minutes. B. 150 minutes. C. 120 minutes.
16. What can we know about the film?
A. It has won some awards.
B. The man read the comments about it.
C. There are not many advertisements in it.
听第10段材料，回答第17至20题。
17. What do we know about overweight animals?
A. They are more likely to have shorter lives.
B. They are more likely to have fixed routines.
C. They are more likely to get more care form the owner.
18. How should you help a parrot exercise according to the speaker?
A. By getting to know its routine.
B. By letting it spend time out of the cage.
C. By researching more information about it.
19. Why should you take your pets to the vet regularly?
A. To make sure they are healthy.
B. To avoid them becoming too fat.
C. To help them stretch their muscles.
20. What is the speaker talking about?
A. The tips on choosing pets.
B. The tips on training pets.
C. The tips on taking care of pets.
第二部分：阅读理解 （共两节，满分40分）
第一节（共15小题；每小题2分，满分30分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
A
Write a winning story!
You could win ₤1,000 in this year’s Fiction Prize and have your story printed in Keep Writing magazine. Ten other lucky people will win a cheque for ₤100.
Once again, we need people who can write good stories. The judges, including Mary Little John, the novelist, Michael Brown, the television reporter, and Susan Hitchins, the editor of Keep Writing, are looking for interesting and original stories. You can write down about whatever you want but here’s some advice to start your thinking:
Write about what you know
Love, family, problems with friends — these were the main subjects of the stories. However, you need to turn ordinary situations into something interesting that people will want to read about. Make the reader want to continue reading by writing about ordinary things in a new and surprising way.【吉林省吉林市普通中学2016届高三第四次调研测试英语试题.】
Get your facts right
It’s no good giving a description of a town or explaining how a jet engine works if you get it wrong. So avoid writing anything unless you’re certain about it.
Hold the reader’s attention
Make the beginning interesting and the ending a surprise. There is nothing worse than a poor ending. Develop the story carefully and try to think of something unusual happening at the end.
Think about the characters
Try to bring the people in your story alive for the reader by using well-chosen words to make them seem real.
Your story must be your own work, between 2,000 and 2,5000 words and typed. Even if you’re in danger of missing the closing date, we are unable to accept stories by fax or email. You must include the application form with your story.
You should not have had any fiction printed in any magazine or book in this country — a change in the rules by popular request — and the story must not have happened in print or in recorded form, for example on radio or TV, anywhere in the world.
Your fee of ₤5 will go to the Writers’ Association. Make your cheque payable to Keep Writing and send it with the application form and your story to:
Keep Writing
75 Broad Street Birmingham
B12 4TG
The closing date is 30 May and we will inform the winner within one month of this date. Please note that if you win, you must agree to have your story printed in our magazine.
21. What does Michael Brown do?
A. A football judge.
B. A novelist. D. An editor. C. A television reporter.
22. How should writers deal with ordinary situations while writing?
A. They should make them appealing to readers.
B. They should change some facts to make them interesting.
C. They should write special and new things.
D. They should make up a surprising beginning and an interesting ending.
23. Which of the following is TRUE according to the passage?
A. Late stories can be faxed if necessary.
B. Entry needs no fee.
C. Winners can have their stories printed in other magazines.
D. The list of winners will be released before the end of June.
24. What is the purpose of this passage?
A. To introduce Keep Writing magazines.
B. To attract people to take part in the Fiction Prize.
C. To raise money for story lovers.
D. To give some advice for writing good stories.
B
There were once two brothers who lived on the 80th level. On coming home one day, they realized that the lift wasn’t working and that the only choice was the stairway.
By the time they reached the 20th floor, they were breathing quickly and tired, so they decided to abandon their bags and come back for them the next day. When they struggled to the 40th floor, the younger brother started to complain and both of them began to quarrel all the way to the 60th floor. They then realized that they had only 20 more floors to climb, and decided to stop quarreling and continued climbing in peace. They silently climbed on and arrived home at last. Both of them stood calmly in front of the door. After a short rest, they suddenly realized that the key was in their bags which were left on the 20th floor.
This story is a reflection of our lives. Many of us live under the high expectations of our parents, teachers, and friends. We seldom get to the things we really like and love and we are under so much pressure and stress that by the age of 20, we get tired and decide to lighten the load.
Being free of the pressure and stress, we work enthusiastically and have high hopes. But by the time we’re 40 years old, we start to lose our dreams. We begin to feel unsatisfied and start to complain and criticize. Reaching 60, we realize that we have little left for complaining any more and we began to walk the final stage in peace and calmness. We think that there is nothing left to disappoint us. Only to realize that we could not rest in peace because we still have unrealized dream — a dream we gave up 60 years ago.
25. What happened to the two brothers that day?
A. They were trapped in the lift.
B. They lost their bags in the lift.
C. They locked their key in the room.
D. They had to climb the stairs home.
26. How did the two men probably feel the moment they stood in front of their
door?
A. Upset. B. Inspired. C. Pleased. D. Anxious.
27. According to the passage, our pressure and stress mainly comes from ________.
A. the expectations of people around us
B. the heavy burden of our social responsibility
C. our great desire for success
D. our anxieties about getting older
28. What is the best title of the passage?
A. Make careful plans, avoid getting into trouble
B. Follow your dreams, and never live with regrets
C. Calm down and live a peaceful life
D. Be free of stress and pressure, enjoy life
C
So you want to draw money from a bank? Do it yourself. Want to fix the Internet connection? Do it yourself. Need a boarding card for your flight? Do it yourself. In theory, companies can save money by replacing human workers with automated self-service systems, while customers gain more choices and get quicker service. Surely the expansion of self-service into more and more areas is to be welcomed?
Not necessarily. When it is done well, self-service can do good to both companies and customers. But when done badly — who has not found themselves trapped in a series of endless touch—tone menus? In areas where self-service is only just started, this is less of a problem: angry customers can after all, always take their business elsewhere. But if every bank were to prefer self-service systems, customers would no longer be able to express their discount by voting with their feet. As a result, some banks, for example, already promise that their telephone-banking services always offer the choice of talking to a human operator. But in return for human service, many companies will simply charge more.
Another disagreement to self-service is that while it saves companies money, it does not always save their customers’ time. In the best cases, it does, of course: checking yourself in at the airport can be quicker than queuing or making a phone call. But as more and more tasks are on to customers, they may start to hope for the days of old-fashioned service.
All of this suggests that there are limits to how far self-service can be taken. Companies that go too far down the self-service route or to do it incorrectly are likely to find themselves being punished. Instead, a balance between self-service and traditional forms of service is necessary.
29. What advantages does the self-service technology certainly bring?
A. Cutting the cost for the companies. B. Saving money for customers. C. Offering customers extra money. D. Defeating the traditional forms of service.
30. What does the writer mean by saying “customers would no longer be able to express their discount by voting with their feet”?
A. Customers would be so angry that they kick and damage the machine providing B. Customers would not be able to express their anger at the bank’s service by C. Customers would try their best to persuade the bank to stop self-service. D. Customers would elect some leaders to have a talk with the bank. A. dislikes B. supports
D
I’ve recently returned from a trip to China where Starbucks signed two historic Memoranda of Understanding to invest (投资) in growing high-quality coffee in Yunnan Province. We’ll be cooperating with the People’s Government of Pu’er City (Yunnan Province) and the Yunnan Academy self-service. leaving there. 31. From this passage, we can see that the writer__________ the use of self-service. C. thinks highly of D. makes careful judgment on
吉林市普通中学2015—2016学年度高中毕业班第四次调研测试
英 语
本试卷分第I卷（选择题）和第II卷（非选择题）。第I卷1至10页，第II卷10至12页。共150分。考试时间120分钟。
注意事项：请按照题号顺序在答题纸上各题目的答题区域内作答，超出答题区域书写的答案无效；在草稿纸、试题卷上答题无效。
第I卷
第一部分：听力（共两节, 满分30分）
第一节（共5小题；每小题1.5分, 满分7.5分）
听下面5段对话。每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. When will Daniel meet Professor King?
A. At 7:30 p.m. B. At 8:00 p.m. C. At 8:30 p.m.
2. What does the man think of Jack?
A. Strange. B. Indifferent. C. Patient.
3. What will the speakers probably do tomorrow?
A. To stay at home.
B. To go to hospital.
C. To go to the Military Museum.
4. Where does this conversation most probably take place?
A. In a library. B. Outside a bookstore. C. On an art show.
5. What does the woman mean?
A. The man cheated in the test.
B. The man was late for the test.
C. The man can’t change his answer now.
第二节 (共15小题;每小题1.5分, 满分22.5分)
听下面5段对话或独白。每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题给出5秒钟的作答时间。每段对话或独白读两遍。 听第6段材料，回答第6、7题。
6. Where does the woman work now?
A. In America. B. In Japan. C. In Italy.
7. When does the woman usually read newspapers?
A. In the morning. B. During the day. C.In the evening.
听第7段材料，回答第8、9题。
8. How does the man learn to play the violin?
A. By taking some lessons.
B. By talking with others.
C. By learning online.
9. What’s the relationship between the speakers?
A. Friends.
B. Assistant and customer.
C. Interviewer and interviewee.
听第8段材料，回答第10至12题。
10. What troubles the woman recently?
A. She can’t find a suitable job.
B. She can’t decide whether to study or work.
C. She doesn’t have time to have fun.
11. What does the man advise the woman to learn?
A. Law. B. Medical science. C. Management.
12. What do the woman’s parents expect her to do?
A. To go to university.
B. To get a job at once.
C. To think about her future.
听第9段材料，回答第13至16题。
13. Why did the man miss the film?
A. He went to the airport.
B. He went to see another film.
C. He read the newspaper.
14. What does the woman think of the plot of the film?
A. Exciting. B. Too long. C. Difficult understand.
15. How long did the woman spend seeing the film last night?
A. 180 minutes. B. 150 minutes. C. 120 minutes.
16. What can we know about the film?
A. It has won some awards.
B. The man read the comments about it.
C. There are not many advertisements in it.
听第10段材料，回答第17至20题。
17. What do we know about overweight animals?
A. They are more likely to have shorter lives.
B. They are more likely to have fixed routines.
C. They are more likely to get more care form the owner.
18. How should you help a parrot exercise according to the speaker?
A. By getting to know its routine.
B. By letting it spend time out of the cage.
C. By researching more information about it.
19. Why should you take your pets to the vet regularly?
A. To make sure they are healthy.
B. To avoid them becoming too fat.
C. To help them stretch their muscles.
20. What is the speaker talking about?
A. The tips on choosing pets.
B. The tips on training pets.
C. The tips on taking care of pets.
第二部分：阅读理解 （共两节，满分40分）
第一节（共15小题；每小题2分，满分30分）
to
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
A
Write a winning story!
You could win ₤1,000 in this year’s Fiction Prize and have your story printed in Keep Writing magazine. Ten other lucky people will win a cheque for ₤100.
Once again, we need people who can write good stories. The judges, including Mary Little John, the novelist, Michael Brown, the television reporter, and Susan Hitchins, the editor of Keep Writing, are looking for interesting and original stories. You can write down about whatever you want but here’s some advice to start your thinking:
Write about what you know
Love, family, problems with friends — these were the main subjects of the stories. However, you need to turn ordinary situations into something interesting that people will want to read about. Make the reader want to continue reading by writing about ordinary things in a new and surprising way.
Get your facts right
It’s no good giving a description of a town or explaining how a jet engine works if you get it wrong. So avoid writing anything unless you’re certain about it.
Hold the reader’s attention
Make the beginning interesting and the ending a surprise. There is nothing worse than a poor ending. Develop the story carefully and try to think of something unusual happening at the end.
Think about the characters
Try to bring the people in your story alive for the reader by using well-chosen words to make them seem real.
Your story must be your own work, between 2,000 and 2,5000 words and typed. Even if you’re in danger of missing the closing date, we are unable to accept stories by fax or email. You must include the application form with your story.
You should not have had any fiction printed in any magazine or book in this country — a change in the rules by popular request — and the story must not have happened in print or in recorded form, for example on radio or TV, anywhere in the world.
Your fee of ₤5 will go to the Writers’ Association. Make your cheque payable to Keep Writing and send it with the application form and your story to:
Keep Writing
75 Broad Street Birmingham
B12 4TG
The closing date is 30 May and we will inform the winner within one month of this date. Please note that if you win, you must agree to have your story printed in our magazine.
21. What does Michael Brown do?
A. A football judge.
B. A novelist. D. An editor. C. A television reporter.
22. How should writers deal with ordinary situations while writing?
A. They should make them appealing to readers.
B. They should change some facts to make them interesting.
C. They should write special and new things.
D. They should make up a surprising beginning and an interesting ending.
23. Which of the following is TRUE according to the passage?
A. Late stories can be faxed if necessary.
B. Entry needs no fee.
C. Winners can have their stories printed in other magazines.
D. The list of winners will be released before the end of June.
24. What is the purpose of this passage?
A. To introduce Keep Writing magazines.
B. To attract people to take part in the Fiction Prize.
C. To raise money for story lovers.
D. To give some advice for writing good stories.
B
There were once two brothers who lived on the 80th level. On coming home one day, they realized that the lift wasn’t working and that the only choice was the stairway.
By the time they reached the 20th floor, they were breathing quickly and tired, so they decided to abandon their bags and come back for them the next day. When they struggled to the 40th floor, the younger brother started to complain and both of them began to quarrel all the way to the 60th floor. They then realized that they had only 20 more floors to climb, and decided to stop quarreling and continued climbing in peace. They silently climbed on and arrived home at last. Both of them stood calmly in front of the door. After a short rest, they suddenly realized that the key was in their bags which were left on the 20th floor.
This story is a reflection of our lives. Many of us live under the high expectations of our parents, teachers, and friends. We seldom get to the things we really like and love and we are under so much pressure and stress that by the age of 20, we get tired and decide to lighten the load.
Being free of the pressure and stress, we work enthusiastically and have high hopes. But by the time we’re 40 years old, we start to lose our dreams. We begin to feel unsatisfied and start to complain and criticize. Reaching 60, we realize that we have little left for complaining any more and we began to walk the final stage in peace and calmness. We think that there is nothing left to disappoint us. Only to realize that we could not rest in peace because we still have unrealized dream — a dream we gave up 60 years ago.
25. What happened to the two brothers that day?
A. They were trapped in the lift.
B. They lost their bags in the lift.
C. They locked their key in the room.
D. They had to climb the stairs home.
26. How did the two men probably feel the moment they stood in front of their door?
A. Upset. B. Inspired. C. Pleased. D. Anxious.
27. According to the passage, our pressure and stress mainly comes from ________.
A. the expectations of people around us
B. the heavy burden of our social responsibility
C. our great desire for success
D. our anxieties about getting older
28. What is the best title of the passage?
A. Make careful plans, avoid getting into trouble
B. Follow your dreams, and never live with regrets
C. Calm down and live a peaceful life
D. Be free of stress and pressure, enjoy life
C
So you want to draw money from a bank? Do it yourself. Want to fix the Internet connection? Do it yourself. Need a boarding card for your flight? Do it yourself. In theory, companies can save money by replacing human workers with automated self-service systems, while customers gain more choices and get quicker service. Surely the expansion of self-service into more and more areas is to be welcomed? Not necessarily. When it is done well, self-service can do good to both companies and customers. But when done badly — who has not found themselves trapped in a series of endless touch—tone menus? In areas where self-service is only just started, this is less of a problem: angry customers can after all, always take their business elsewhere. But if every bank were to prefer self-service systems, customers would no longer be able to express their discount by voting with their feet. As a result, some banks, for example, already promise that their telephone-banking services always offer the choice of talking to a human operator. But in return for human service, many companies will simply charge more.
Another disagreement to self-service is that while it saves companies money, it does not always save their customers’ time. In the best cases, it does, of course: checking yourself in at the airport can be quicker than queuing or making a phone call. But as more and more tasks are on to customers, they may start to hope for the days of old-fashioned service.
All of this suggests that there are limits to how far self-service can be taken. Companies that go too far down the self-service route or to do it incorrectly are likely to find themselves being punished. Instead, a balance between self-service and traditional forms of service is necessary.
29. What advantages does the self-service technology certainly bring?
A. Cutting the cost for the companies. B. Saving money for customers. C. Offering customers extra money.
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